Privacy Policy

We commit to protecting your privacy and hence our Personal Information handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.

The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates, and generally maintain your accounts with us. We also use this information to customize your experience and improve The Rivaaz Store.

We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. 

We may share your personal data with select third parties, group companies for the below purposes including but not limited to:

• Order processing - For instance using a third party order management system to track and document the orders you place with us.
• Delivering packages - For instance using third party delivery service providers to ensure delivery of orders placed by You.
• Sending emails communication and marketing assistance - To optimize our methods and channels of communication with You.
• Processing payments - To enable secure and convenient modes of payment processing.
• Providing customer support - To collate Your queries received via different modes and ensure timely resolution.
• Analyzing data to continuously better our services and for prevention, detection, mitigation, and investigation of fraudulent or illegal activities related to our products and services.

We have put in place appropriate contracts and personal data protection obligations on the third-parties engaged by us, and they are subject to strict contractual obligations when processing your personal data.

We may disclose your Personal Information to others where it is lawful to do so including where we or they:

• have a legal obligation to do so, e.g. to assist with detecting and preventing fraud,
• have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests
• have a legitimate business reason for doing so
• want to send you information and promotional material regarding our products and services,
• have asked you for your consent to share it, and you’ve agreed
• Improve your online experience for using our product.
• to protect the safety of any person, or to protect our rights or the rights of those who use our products & services.

Our platform is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Information to us. We or our associates /affiliates do not knowingly collect information from minors.