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THE RIVAAZ STORE
THE RIVAAZ STORE
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Frequently Asked Questions

Please reach us at contact@therivaazstore.com if you cannot find an answer to your question.

 We currently accept a variety of online payment methods, including UPI, cards, wallets, and Net banking. However, we do not offer Cash on Delivery (COD) as a payment option. 


  • Shipping time: Approximately 7 working days.
  • Making time: 4 to 8 days for crafting your product, as we prioritize uniqueness and handcraft each item on demand.


 

In case the delivery fails, kindly reach out us.

Write an email with your concern to  contact@therivaazstore.com


 In case of cancellation before shipment, we initiate the refund within 48-72 business hours after receiving the cancellation request. 

  • For payments done through credit/debit cards or net banking, the refund will be initiated to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5 business days for the amount to reflect in your account.
  • COD refund will not be applicable in Cancellation scenario as Pre dispatch will not involve cash transaction & post dispatch leads to refund in source account. It will take an additional 5 business days for the amount to reflect in your account.


Cancellation before shipment (Only valid on orders placed & delivery in India): 

If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes :

Send an email to our customer support team at contact@therivaazstore.com to cancel your order along with your order ID details. Or call us on +91 9258117431 (Monday To Saturday, 10AM to 7PM).


 In case of cancellation before shipment, we initiate the refund within 48-72 business hours after receiving the cancellation request. 

  • For payments done through credit/debit cards or net banking, the refund will be initiated to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5 business days for the amount to reflect in your account.
  • COD refund will not be applicable in Cancellation scenario as Pre dispatch will not involve cash transaction & post dispatch leads to refund in source account. It will take an additional 5 business days for the amount to reflect in your account.


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